Frequently Asked Questions (FAQs)

Welcome to eniwrhand, where beauty meets confidence. We’re here to make your shopping experience smooth and stylish. Below are answers to some of your most asked questions.

📦 Orders & Processing

Q: How long does it take to process my order?
A: Processing takes 5–10 business days (time needed to create your unit to perfection). Once shipped, you’ll receive a confirmation email with your tracking link.

Q: How long does shipping take?
A: Estimated delivery times (excluding weekends & bank holidays):

• UK Domestic: 3–5 business days

• International: 5–7 business days (customs clearance may add extra time)

Q: Can I change or cancel my order after placing it?
A: Due to the bespoke nature of our products, once processing has begun, we cannot cancel or modify your order. Please double-check all details before confirming your purchase.

🚚 Shipping & Delivery

Q: Is shipping included in the price?
A: Yes — the price at checkout is the total cost for delivery, with no hidden fees.

Q: Do you ship internationally?
A: Absolutely. International clients are responsible for any customs duties, VAT, or import fees as per their country’s regulations. We recommend checking with your local customs office.

Q: What if my package is delayed?
A: Once your wig leaves ENIWRHAND, delivery is in the hands of the courier. If delays occur, we’re happy to help track your order — just contact us. However, if stolen or lost, please do contact ROYAL MAIL.

🔁 Returns & Refunds

Q: Can I return or exchange my wig?
A: Under UK Consumer Contracts Regulations, bespoke and personalised items like ENIWRHAND wigs are exempt from standard 14-day returns.
We only accept returns or exchanges if the wig is faulty or damaged due to our error.

Q: What if my wig arrives damaged?
A: If your wig arrives damaged, please contact us within 48 hours of delivery with clear photos. We will arrange a repair, replacement, or exchange in line with the Consumer Rights Act 2015

💁🏾‍♀️ Hair & Wig Care

Q: How do I care for my wig?
A: Your wig will arrive with a detailed care guide, but here are a few key tips:

• Use sulfate-free shampoo & conditioner

• Detangle gently with a wide-tooth comb

• Air dry or use minimal heat

• Store in a satin bag or on a wig stand to maintain shape

Q: Can I dye or style my wig?
A: Yes! Our wigs are made with premium-quality hair that can be dyed, straightened, and curled. Always use a heat protectant and, for colour work, we recommend a professional stylist.

Still need help?
💌 Email: info@eniwrhand.com
📱 Instagram DM: @eniwrhand
We’re here to make sure your ENIWRHAND experience is as flawless as your crown.